Connectionary Support
Something broken, a purchase that did not arrive, or an idea for the game — this page is how you reach us.
Contact Us
Email support for Connectionary:
dev@alsiprossi.gamesConnectionary is made by a very small team. We read every message and aim to reply within 5 business days.
What to Include
The more of this you can give us, the faster we can help. Nothing here is required — send what you have.
- Your device — for example “iPhone 15 Pro”. Found in Settings › General › About › Model Name.
- Your iOS version — Settings › General › About › Software Version.
- The app version — Settings › General › iPhone Storage › Connectionary, listed as Version. If you cannot find it, tell us roughly when you last updated and we will work it out.
- What happened, and what you expected instead.
- How to make it happen again, if you can — the game mode and the steps you took.
- A screenshot or screen recording, if the problem is something you can see.
- Your display name, for anything involving scores, friends, gems or purchases. Connectionary has no accounts and no email sign-in, so your display name is usually the only way we can find your data.
Common Questions
I bought Remove Ads and still have ads.
Use Restore Purchases on the Connectionary Settings screen, then relaunch the app. That re-checks your purchase with the App Store and is the right fix for Remove Ads, which is a one-time purchase tied to your Apple Account.
I bought gems and they were not added.
Gem packs are consumable purchases, so Restore Purchases will not bring them back — it only recovers Remove Ads. Email us instead with your display name and the date of the purchase and we will credit the gems by hand.
I want a refund.
Refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com.
I changed phones and lost my progress.
Connectionary signs you in anonymously, so progress is tied to the install rather than to an account. Email us with your old display name and we will look for your records, but progress made under anonymous sign-in cannot always be recovered.
How do I delete my data?
Email us with your display name and ask for deletion. Because sign-in is anonymous, we need enough detail to identify the right records.
How do I report a bad word pair or a puzzle that will not solve?
Email us the two halves of the pair and the game mode you were in. Puzzle content fixes ship with app updates.
Privacy
What Connectionary collects, why, and who processes it is set out in the Connectionary Privacy Policy. Privacy and data-deletion questions go to the same address as everything else: dev@alsiprossi.games.